Our policy lasts for 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot make changes, returns or refunds.
Custom orders do not admit returns.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be eligible for a return or refund if your item is:
A different model from the one you ordered
A different size from the one you ordered
A different color from the one you ordered.
If you have received a damaged product.
When you buy a special edition product, and you received a color or decoration that is not the one shown in the picture and this fact is not explained in the product description.
To complete your return, we require a receipt or proof of purchase.
No refunds or exchanges or returns will be made if the product is not in its original condition, or is damaged, or has missing parts, or for any other reason that has not been caused in our workshop or under our responsibility, or any item returned after 30 days of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you want to exchange your espadrille for other reasons beyond our responsibilities, the expenses of this type of changes are borne by the client.
We need you to send us an email with proof of delivery of the product to be changed, from this email our team will process your change.
Send us an email at [email protected].
The estimated time to send the item to be change may vary for different reasons.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.