Shipping and return

Shipments to Spain
Shipments are free and will be delivered within a period of up to 48/72 working hours in Spain (except Balearic Islands and Canary Islands, Ceuta and Melilla), Portugal and Andorra.
The transport will be made through the carrier MRW
Orders can be tracked through the OUTVIO website with the tracking number that we will send to your email.

Shipments to the Canary Islands, Ceuta and Melilla
Shipping to the Canary Islands and Melilla is made by MRW has a shipping cost of 30€ and is delivered within a period of up 72 hours. In the case of Melilla, the shipping cost is 39€.
In the case of exchanges and returns from the Canary Islands, Ceuta and Melilla, the client must bear the expenses of leaving the community (customs clearance).

Shipments to the Balearic Islands
Shipping to the Balearic Islands is made by air with the carrier MRW has a shipping cost of 17,00€ and is delivered within 48 to 72 hours.
In the case of exchanges and returns from the Balearic Islands, the client must bear the expenses of leaving the community (customs clearance).
Orders can be tracked through the outvio website with the tracking number that we will send to your email.

Other Shipping Information:

Custom orders do not admit returns.

On weekends there are no deliveries.

To avoid incidents in the delivery (wrong address, inability to find someone at home, etc.) it is important to fill out the form correctly, being essential to fill in the telephone box.

The prices of the web are subject to computer changes.

You expressly authorize us to issue the invoice electronically, although you can indicate at any time your desire to receive a paper invoice, in which case, we will issue and forward the invoice in that format.
In the event that the transport makes several unsuccessful delivery attempts to the customer, the package will remain for several days at the transport office. If it is not claimed / collected by the customer, the package will be returned to LMA and the amount will be refunded. Please bear in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.

In the event that LMA cannot meet the delivery deadlines set due to lack of stock, our customer service will contact you to inform you of this circumstance and proceed to confirm the new date of service, change or cancellation of the order with its corresponding refund of the amount immediately.

TO RETURN OR EXCHANGE A PRODUCT

To make any change or refund, Please send and email to: [email protected] with this information:

Order number:
#

Name and surname:

Email address:

Telephone Number:

What do you want to do, change or return.

Personalized products do not allow returns.

Changes and returns in Spain are made with the carrier MRW, who will go to the address indicated in the order.
Changes and returns in Europe are made with the carrier MRW or UPS. Transport will go to the address indicated in the order.
It is important that the Esperdenyes are not used or damaged, have not suffered any damage and must be in the same condition in which they were delivered. Please be careful with the product while it is in your possession.
Changes and returns must be returned in their original box and must be packed in the large packing box with which we have made the shipment. The original pair box cannot be sealed or damaged.
If these requirements are not met, the LMA online store reserves the right not to accept said return or not to cover the return costs.

Deadline to make a return or exchange

– If you wish to return or exchange an item purchased at lamanual.com, you have 30 days from the date of receipt of your order.

Cost of exchange or return
– Changes and returns in Spain, Andorra and Portugal are free, except in the Canary Islands, Ceuta, Melilla and the Balearic Islands.
For exchanges and returns from the Canary Islands, Balearic Islands, Ceuta and Melilla, the client must bear the expenses of leaving the community (customs clearance).

For exchanges or returns from the United Kingdom and Switzerland, the customer must bear the transport and customs costs. The company will only be responsible in case of loss or tare.

To make the return or change of size, you must indicate the sender and the delivery address in a visible area of ​​the package and send it to the following address:

LA MANUAL INVENTORA S.L.
Carrer de Arenys 88
08035 Barcelona
Tel: + 34 936 888 316

If you have any questions, or do not know how to make the change or return, you can write to us at [email protected] and we will explain how to do it.

Refund:
· The refund will be made in the same form of payment that you have used for your purchase, in an estimated time of 10-15 days.
· Depending on the bank, there may be delays in reimbursement with the credit card payment method.
· You will receive the confirmation of the return by email once it has been made.

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