SHIPMENTS IN SPAIN:
Shipping and return policy
Shipments will be made within a period of 48/72 working hours, after receiving the order.
You have the Local Pick up option
The estimated time for orders in the Balearic Islands, Canary Islands, Ceuta and Melilla, Portugal and Andorra, between 72/96 hours after receiving the order.
This means that we will receive your order, and it will take to send it the estimated time that we have already mentioned.
The transport will generally be done by GLS, and the tracking will be done through our SendCloud platform with the tracking number that you receive in the email that we send when your order has already been shipped.
Shipments to Canary Islands, Ceuta and Melilla.
Shipments will be made through GLS, Correos, Correos Express and will cost €30 and will be sent within 96 hours. In the case of Melilla, the shipping cost will be €39.
In cases of changes or returns from the Canary Islands, Ceuta and Melilla, the customer must bear the cost of shipping, and the costs of leaving the community (customs clearance)
Tracking will be done through our SendCloud platform with the tracking number you receive in the email we send when your order has already shipped.
Shipments to Balearic Islands
Shipments to the Balearic Islands will be made through GLS, Correos, or Correos Express
It will cost €19 and will be shipped within 72 hours of receiving the order.
In cases of changes or returns from the Canary Islands, Ceuta and Melilla, the customer must bear the cost of shipping, and the costs of leaving the community (customs clearance)
Tracking will be done through our SendCloud platform with the tracking number you receive in the email we send when your order has already shipped.
Other Countries
Shipments will be made through UPS, GLS, Correos, Correos Express.
The estimated time for deliveries will be between 72/96 hours after receiving the order.
This means that we will receive your order, and it will take to send it the estimated time that we have already mentioned.
Tracking will be done through our SendCloud platform, with the tracking number you receive in the email we send when your order has already shipped.
In cases of changes or returns espadrilles the customer must bear the cost of shipping, and the costs of leaving the community (customs clearance)
The shipping costs for returning sizes, changing colors or changing models, must be borne by the customer. La Manual Alpargatera is responsible for the shipping costs when the espadrilles has a defect, a manufacturing problem or if we have sent the order incorrectly with respect to the order you have placed.
Other shipping information:
Personalized espadrilles orders on our online platform do not admit changes or returns.
On weekends and holidays, we do not ship
To avoid incidents in shipments (wrong addresses, inability to find someone at home, etc.) it is very important to fill in the form correctly, and it is essential to fill in the mobile phone section.
All prices and availability are subject to possible changes without prior notice.
You expressly authorize us to issue the invoice electronically, if you want the invoice on paper, you can contact us and we will send it to you.
In the event that the carrier makes several unsuccessful delivery attempts, the package will remain in the transport office for a couple of days. If it is not claimed or picked up by the customer, the package will be returned to La Manual Alpargatera and we will proceed to make a refund of the amount of your purchase.
Taking into account that the transport derived from the resolution may have an additional cost, we will be authorized to pass on the corresponding costs.
In the event that we cannot meet the delivery deadlines set due to lack of stock, our customer service will contact you to inform you of this circumstance and we will proceed to confirm the new date of service, change or cancellation of the order with its corresponding immediate refund of the amount of your order.
RETURN OR EXCHANGE
What you must do to make a change or return of one of our products.
You have to send us the pair you want to change or return and send us a proof of shipment.
For changes, if you inform us, or if you make the change the same day or the day after receiving the product, as soon as the receipt arrives in our mail:
shop@lamanual.com we will send you the new pair.
For returns, as soon as it arrives at our warehouse:
LA MANUAL INVENTORA S.L.
Carrer de Arenys 88
08035
Barcelona
After we verify that everything is in order, we will proceed to make the return. It may take about 14 days from when we receive the product.
The shipping costs for returning sizes, changing colors or changing models, must be borne by the customer. Our company is responsible for the shipping costs when the product has a defect, a manufacturing problem or if we have sent the order incorrectly with respect to the order you have placed.
IF YOU LIVE IN THE UNITED STATES
To send the products for changes or returns please use the following address:
Hanoi Carreras Guilbeault
7 garden street
Coventry R.I.
02816
+1 (401) 480-4838
This is an address only to receive packages in the United States, if you need more information, do not hesitate to contact our email. shop@lamanual.com
Customized products do not accept returns.
It is very important that the espadrilles are not used or damaged, to make any change or return they must be in the same conditions as they were sent. Please be careful with the product while are in your possession.
Changes must be made in the original package. The box should not be broken or damaged.
If these requirements are not met, the LMA online store reserves the right not to accept said return.
Deadline to make a change or return.
– If you wish to make a change, or return a product purchased in La Manual online, you have 30 days from the time you receive your order.
– In cases of changes, or returns from the Balearic Islands, Canary Islands, Ceuta and Melilla, the client must bear the costs of leaving the community (customs clearance)
For changes and returns in the United Kingdom and Switzerland, the customer must bear the costs of transport and exit from the community (customs clearance), our company will only be responsible in case of loss or tare.
To make the return or change of size, you must indicate the sender and the delivery address in a visible area of the package and send it to the following address:
LA MANUAL INVENTORA S.L.
Carrer de Arenys 88
08035 Barcelona
If you have any questions to make your exchange or return, do not hesitate to contact us at: shop@lamanual.com
Refund:
· The refund will be made in the same form of payment that was used in the purchase. In an estimated time of 14 days from when we receive the product in our warehouses.
· Depending on the bank, there may be delays in refunds paid by credit card.
· You will receive confirmation of the refund by mail as soon as it has been processed.
What do you have to do to make the change or return:
You have to send us the pair you want to change or return, send us a proof of shipment.
For changes, if you inform us, or if you make the change the same day or the day after you received the product, as soon as the proof arrives to our mail:
shop@lamanual.com we will send the new pair.
For returns, as soon as it arrives at our warehouse:
LA MANUAL INVENTORA S.L.
Carrer de Arenys 88
08035
Barcelona
and we verify that everything is in order, we will proceed to make the refund. It can take about 15 days.
The cost of shipping for return of sizes, changes of colors or change of models, must be borne by the customer.
IF YOU LIVE IN THE UNITED STATES
To send the products for changes or returns please use the following address:
Hanoi Carreras Guilbeault
7 garden street
Coventry R.I.
02816
+1 (401) 480-4838
This is an address only to receive packages in the United States, if you need more information, do not hesitate to contact our email. shop@lamanual.com